{"id":223,"date":"2025-03-03T11:53:53","date_gmt":"2025-03-03T11:53:53","guid":{"rendered":"https:\/\/spark-care.co.uk\/silver-shield\/at-home\/?page_id=223"},"modified":"2025-03-03T13:29:53","modified_gmt":"2025-03-03T13:29:53","slug":"delivery-returns-information-2","status":"publish","type":"page","link":"https:\/\/spark-care.co.uk\/silver-shield\/at-home\/delivery-returns-information-2","title":{"rendered":"Delivery &amp; Returns Information"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-1609204826\">\n\n\n\t<div id=\"col-1812156913\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p>At Spark Care, we\u2019re committed to ensuring a smooth and reliable shopping experience. Below, you\u2019ll find all the details about our delivery options, timescales, and our hassle-free returns policy, including your legal right to cancel.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h4 class=\"wp-block-heading\"><strong>Delivery Information<\/strong><\/h4>\n<p><strong>Delivery Options &amp; Costs<\/strong><\/p>\n<p>We currently offer UK delivery at a flat rate.<\/p>\n<table class=\"has-fixed-layout\">\n<tbody>\n<tr>\n<td><strong>Delivery Option<\/strong><\/td>\n<td><strong>Estimated Delivery Time<\/strong><\/td>\n<td><strong>Cost<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Standard UK Delivery<\/td>\n<td>Up to 14 working days<\/td>\n<td>\u00a310 (inc. VAT)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Processing &amp; Dispatch Times<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>Orders are processed and dispatched within 5 working days of being placed.<\/li>\n<li>During busy periods, processing may take slightly longer, but we will keep you updated.<\/li>\n<\/ul>\n<p><strong>Tracking Your Order<\/strong><\/p>\n<p>Once your order has been dispatched, you will receive a confirmation email. If tracking is available, we will include a link so you can monitor your delivery.<\/p>\n<p><strong>Missed Delivery &amp; Address Errors<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>If you miss your delivery, the courier will leave a card with re-delivery options.<\/li>\n<li>Please ensure your delivery address is correct before completing checkout. Spark Care is not responsible for failed deliveries due to incorrect addresses.<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h4><strong>Returns, Refunds &amp; Right to Cancel<\/strong><\/h4>\n<p>We hope you love your purchase, but if you\u2019re not completely satisfied, we offer a hassle-free returns process.<\/p>\n<p><strong>Your Right to Cancel<\/strong><\/p>\n<p>Under UK law, you have the right to cancel your order within 14 days of receiving your goods. If you change your mind within this period, you can return the item for a full refund, including standard delivery costs.<\/p>\n<p>To cancel your order:<\/p>\n<ol class=\"wp-block-list\" start=\"1\">\n<li>Email us at hello@spark-care.co.uk within 14 days of receiving your order.<\/li>\n<li>Return the item within 14 days of notifying us of your cancellation.<\/li>\n<li>We will process your refund within 14 days of receiving the returned item.<\/li>\n<\/ol>\n<p><strong>How to Return an Item<\/strong><\/p>\n<p>You can return eligible items within 14 days of receiving your order for a full refund or exchange.<\/p>\n<ol class=\"wp-block-list\" start=\"1\">\n<li><strong>Contact Us<\/strong>\u00a0\u2013 Email hello@spark-care.co.uk with your order number and reason for return.<\/li>\n<li><strong>Pack Your Item Securely<\/strong>\u00a0\u2013 Ensure the item is in its original condition with all packaging and accessories included.<\/li>\n<li><strong>Send It Back<\/strong>\u00a0\u2013 We will provide you with a returns address and instructions.<\/li>\n<li><strong>Receive Your Refund<\/strong>\u00a0\u2013 Once received and inspected, we will process your refund within 5-7 working days. Refunds will be issued to the original payment method.<\/li>\n<\/ol>\n<p><strong>Returns Eligibility<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>Items must be unused, in their original condition, and returned with all packaging.<\/li>\n<li>We cannot accept returns of personalised items, hygiene products, or opened medical devices unless faulty.<\/li>\n<li>If returning an item due to a fault or damage, please include photos in your email request.<\/li>\n<\/ul>\n<p><strong>Refunds &amp; Exchanges<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>Refunds are processed within 5-7 working days of receiving your return.<\/li>\n<li>If you\u2019d like an exchange, please specify your replacement item, and we\u2019ll process this upon receiving your return.<\/li>\n<\/ul>\n<p><strong>Faulty or Damaged Items<\/strong><\/p>\n<p>If your order arrives damaged or faulty, please email hello@spark-care.co.uk within 48 hours of delivery with photos. We\u2019ll arrange a free replacement or full refund.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h4 class=\"wp-block-heading\"><strong>Need Help?<\/strong><\/h4>\n<p>If you have any questions about delivery or returns, our friendly team is here to help! Contact us at:<\/p>\n<p>\ud83d\udce7\u00a0<strong>Email:<\/strong>\u00a0<a href=\"mailto:hello@spark-care.co.uk\">hello@spark-care.co.uk<\/a><\/p>\n<p>\ud83d\udcde\u00a0<strong>Phone:<\/strong>\u00a001635 019608<br \/>\ud83d\udccd\u00a0<strong>Address:<\/strong>\u00a0The Old Granary, Harepath Farm, Burbage, Marlborough, Wiltshire, SN8 3TF<\/p>\n<p>Thank you for shopping with Spark Care.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"footnotes":""},"class_list":["post-223","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Spark Care- Silver Shield - Delivery &amp; Returns Information<\/title>\n<meta name=\"description\" content=\"Explore our comprehensive Delivery &amp; 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