Charis Wireless Nurse Call
- Charis Nurse Call
Calmer communication formodern care homes
Alerts that reach the right person straight away, on the devices your team already carries.
Wireless nurse call built for the pace of real care environments, with no boosters, no dead spots, and a clear record of every response.
Room 14 — Call
Accepted by J. Adeyemi · 8s
Bathroom, East Wing — Assist
Accepted by M. Osei · 12s
Room 6 — Emergency
Accepted by T. Brennan · 6s
- Designed for real care environments
Nurse call that works the way your team already does
Charis sends alerts straight to the mobile devices your team already carries, rather than adding another panel to watch or another device to charge. It runs on its own dedicated wireless signal, so call points can go wherever they’re needed without new cabling, and every alert is logged, timed, and ready to review.
The result is a calmer home, faster response, and a clear record of what happened and when.
Alerts that reach the right person straight away, on the devices your team already carries.
- Mobile alerts
Alerts that go straight to the devices staff already carry
No new hardware, no extra training, and no confusion about who’s covering what. Charis delivers alerts directly to the mobile devices your team already uses for care planning and daily tasks.
- Alerts arrive on existing mobile devices, not separate pagers or handsets
- Every alert shows who accepted it and how quickly they responded
- New staff pick it up quickly, because it works like the devices they already use
Fewer devices to manage means more time for the people who matter.
Room 14 — Call
Accepted · 8s response
East Wing Bathroom — Assist
Accepted · 12s response
Room 6 — Emergency
Accepted · 6s response
- Reporting & evidence
Clearer evidence, stronger oversight
Charis includes a cloud reporting dashboard that gives managers and clinical leads a clear picture of what’s happening across the home, not just in the moment, but over time.
- Staff response times, tracked automatically
- Toilet visits, falls prevented, and falls detected
- Alert frequency by room, by shift, and by staff member
- Reports ready to pull for audits, supervision, and inspection conversations
Better evidence means fewer questions left unanswered after the event.
- Wireless infrastructure
Reliable wireless, without the workarounds
Charis runs on its own dedicated wireless signal, using the 869MHz Social Alarm Band, so it doesn’t rely on your home’s WiFi or need boosters plugged into corridor sockets that always seem to need rebooting.
- Dedicated signal built for reliability, not shared with other systems
- New call points can be added wherever needed, without extra cabling
- Built to cope with the layout of real care homes, not just show homes
Reliable coverage means staff can trust the system to work, every time.
24/7
System monitoring
Remote
Issue resolution
Dedicated
Field engineers
Auto
Cloud backup
- Ongoing support
Support that's still there after go-live
Charis is backed by a support team used to working with care homes, not just installing systems and moving on. Most issues can be investigated and resolved remotely, without a site visit, and a dedicated fleet of engineers is on hand when hands-on support is needed.
Good support means one less thing for your managers to chase.
- At a glance
Key features of Charis Nurse Call
Built to evolve, kept up to date automatically, and backed by a team who understand care.
Wireless nurse call using a dedicated 869MHz Social Alarm Band signal
Alerts delivered directly to existing staff mobile devices
Full audit trail of who accepted and attended each alert
Cloud dashboard for response times, alert trends, and reporting
New call points added without additional cabling
24/7 system monitoring with automatic cloud backup
Ongoing remote support, backed by a dedicated engineering team
Continuous updates at no extra cost, with no forced hardware refresh
- Part of a connected approach
Charis fits into the wider Spark Care ecosystem
Rather than a standalone box, Charis becomes one part of a joined-up system that gives your team clearer visibility across every shift, alongside the Nursecall Messaging System (NMS) for wider team communication and Silver Shield for privacy-first fall detection.
Charis
NMS
Silver Shield
One connected ecosystem, giving your team a clearer picture of what’s happening in every room, every shift.
- Frequently Asked Questions
Common questions about Charis
Do we need to buy new devices for staff to use Charis?
In most cases, no. Charis is designed to deliver alerts to the mobile devices your team already carries for care planning and daily tasks, so there’s rarely a need to issue separate call handsets.
Will Charis replace our existing nurse call system?
Charis is a full wireless nurse call system in its own right. We’ll talk through your current setup and what’s involved in moving across, so the transition is as straightforward as possible for your team.
How is Charis different from a WiFi-based system?
Charis runs on its own dedicated 869MHz Social Alarm Band signal, separate from your home’s WiFi. That means reliability doesn’t depend on network congestion, and new call points can be added without extra cabling or boosters.
What support is available once Charis is installed?
Our team, working alongside Syndora Alto’s engineers, provides ongoing remote support and access to a dedicated field engineering team when on-site help is needed. Most issues can be picked up and resolved without a visit.
Can Charis show us evidence of response times for audits?
Yes. The cloud dashboard tracks response times, alert frequency, and related activity, giving you reporting you can draw on for supervision, governance, and inspection conversations.
See Charis in your home
Book a discovery call with the Spark Care team. No pressure, no sales push, just an honest conversation about what’s happening in your home.