Nurse Call Messaging Service (NMS)
Turn your existing nurse call into a smart-phone enabled system with Nurse Call Messaging Service (NMS)
NMS helps care homes modernise nurse call alerts without replacing the hardware they already have.
Alerts are sent straight to the mobile devices staff already carry, helping the right person respond faster while giving managers a complete record of who responded and when.
No rip-out. No unnecessary disruption. Just a calmer, clearer way to manage calls.
Families may never notice NMS is there.
They'll notice the calm, responsive care it helps make possible.
You don't need to rip out your nurse call to modernise it
Most care homes are still running perfectly serviceable nurse call hardware, just without the alerts reaching staff quickly or clearly. Replacing the whole system is expensive, disruptive, and often unnecessary.
NMS sits alongside your existing panel and takes over the job of getting alerts to the right person, on the mobile device they already carry, with a full record of who responded and how quickly. It’s a way of modernising communication without a full rebuild.
- Instant Alerts – Ensure the right staff receive alerts, instantly.
- Seamless Integration – Works with existing nurse call systems, no costly replacements necessary.
- Enhanced Efficiency – Faster response times and fewer disruptions to residents.
Starting from scratch, or planning a full upgrade?
NMS is built to work with the nurse call system you already have. If you're moving to a new build, or your current system has reached the end of its life, Charis is our full wireless nurse call solution, designed around calmer, more connected care from the ground up.
Alerts that reach the right member of staff, not just a panel on the wall
NMS replaces noisy display panels and pagers with alerts sent directly to the mobile devices your team already carries for care planning and daily tasks.
Alerts arrive on existing mobile devices, categorised by type: Call, Assist, or Emergency
Every alert shows who accepted it and how quickly they responded
No pagers to issue, charge, or replace when they go missing
Fewer devices, quieter corridors, and a clearer picture of who's covering what.
- Case Study
A quieter night's sleep at Saxonwood Care Home
How Sussex Housing & Care deployed Spark Care’s Nurse Call Messaging Service (NMS) at their Saxonwood home in Battle — replacing noisy call bells with discreet smartphone alerts, and creating a calmer, more person-centred environment for residents, families and staff.
Client
Sussex Housing & Care
Location
Saxonwood Care Home, Battle
Solution
Nurse Call Messaging Service (NMS)
Deployed
February 2025
Built to work with the nurse call system you already have
NMS connects directly to the leading nurse call systems already installed in UK care homes, so there's rarely a need to replace hardware that's still doing its job.
Compatible with Intercall, Medicare, ARM, Courtney Thorne, and C-TEC Quantec
Also connects to Aidcall/Legrand, Eclipse (ENS), SAS, and legacy Chubb Companion systems
Not sure what you're running? We'll check compatibility for you
Your existing investment, extended rather than replaced.
Connected to your care records not just your call panel
NMS links directly with leading digital care planning systems, so resident details and care plan risks stay in sync without duplicate data entry. When an alert is raised and attended, that information flows back into the resident’s record automatically.
- Connects with Person Centred Software mCare and Nourish Care
- Further care planning integrations in development
- Removes the need for staff to log the same information twice
Trusted By Healthcare Leaders
Guided by expertise and proven results, NMS is revolutionising healthcare communication for care providers across the UK.
Clear reporting that supports better decisions
NMS gives managers a live view of what's happening across the home, turning every alert into useful operational insight. Whether you're reviewing performance, preparing for inspection or identifying areas for improvement, the information is always there when you need it.
Staff response times, tracked automatically
Understand how quickly calls are answered across every shift without relying on manual records. Spot delays, recognise good performance, and support staff with evidence rather than assumptions.
Alert frequency by room, shift, and staff member
See where demand is highest across your home and identify recurring patterns by room, shift or team member. These insights can help you balance workloads, review staffing levels and understand where additional support may be needed.
Monitor trends in falls, bathroom visits and other connected events
Monitor trends in falls, bathroom visits and other connected events from across your care technology ecosystem. Changes in movement or routine can help identify residents who may need additional assessment, support or a review of their care plan.
Reports ready for supervision, governance and inspections
Every alert, acknowledgement and response is recorded automatically, giving managers confidence that they have a reliable audit trail to demonstrate safe, responsive care when it's needed most.
Evidence of good practice, without hours spent piecing it together after the event.
When concerns are raised or inspections take place, you'll already have the evidence you need. Every alert, acknowledgement and response is automatically recorded, creating a reliable audit trail without adding to your team's workload.
Frequently Asked Questions
How does NMS reduce noise within a care home?
By routing alerts directly to smartphones, NMS eliminates the need for loud display panels or pagers, reducing noise and creating a calmer environment.
Can NMS integrate with our current systems?
Yes! NMS is designed to work seamlessly with your existing nurse call and care planning systems, avoiding costly replacements.
What kind of reports does NMS provide?
NMS provides detailed, cloud-accessible reports on response times, alert trends, and staff performance. This is ideal for audits and ensuring compliance.
Is NMS cost-effective for care homes?
Absolutely! NMS reduces device dependency and streamlines processes, saving operational costs for care homes of all sizes.
What support is available during implementation?
Our team of experts provides tailored training and ongoing support, ensuring a smooth transition and optimal use of NMS.
NMS fits into the wider Spark Care ecosystem
NMS works alongside Silver Shield for privacy-first fall detection and, where a home is ready for a full nurse call replacement, Charis Nurse Call. Rather than a standalone box, it becomes one part of a joined-up system that gives your team clearer visibility across every shift.
Not sure whether you need NMS or Charis?
If your current nurse call hardware still works but the alerts aren't reaching staff quickly, NMS is usually the right fit.
If you're planning a new build or a full replacement, Charis may be the better starting point. We're happy to talk it through.