Care Sector Services
Care Home Mystery Shopping
Measuring "Customer Experience," is one of the most cost effective methods of differentiating yourself from the competition. Our highly trained mystery shoppers will send emails and make telephone enquiries to your healthcare setting or retirement village. This will be followed up by announced or unannounced visits to the care home. We will provide you with a detailed analysis of our service which will help you understand how your staff deal with an enquiry and accompany those making the difficult decision to place their loved ones into care. Care home mystery shopping is proven to increase enquiry conversation and drive occupancy
Care Home Sales Training
Selling in the healthcare sector isn’t easy and is rarely done by a sales professional. When you receive an enquiry you want to know that your home is shown in its best light. Yet the selling job is often done by an enthusiastic healthcare professional or perhaps one of your admin team with little formal sales training. Do you wonder how your occupancy or conversion rates might improve if you could fuse the enthusiasm and empathy of your team with simple sales techniques? We want to help you create a team of non-sales, salespeople. Passionate staff who know what it is you do within your home, with the confidence and methods to make selling feel less complicated.
IT Solutions for Care
We can offer an array of packages from Cloud hosted telephony, cloud switches, data cabling, internet connectivity, SIP trunking, WiFi connectivity and WiFi Surveys. We provide bespoke solutions tailored to the specifications of your healthcare setting, ensuring reliable, complete coverage.