Customer Support Centre
Welcome to Spark Care’s Support Centre. As your dedicated technology partner, we’re here to provide 24/7 support for all our care technology solutions.
How Can We Help?
Our technical support team specialises in:
- Nobi Smart Lamp systems
- Fall detection and prevention solutions
- Nursecall Messaging Service (NMS)
- Digital transformation services
- IT infrastructure support
- Care technology ecosystem maintenance
Response Times
- Emergency issues: Within 1 hour
- Technical queries: Within 4 business hours
- General enquiries: Within 1 business day
Submit a Support Ticket
Please note: This support ticket system is exclusively for current Spark Care customers. You’ll need your customer ID to submit a ticket.